FAQ

Shipping 

Where do you ship to?

At this time we ship within continental USA only, sorry we cannot ship to PO boxes.

If you'd like us to notify you when international shipping becomes available, please sign up here.

How long will it take to process my order?

Frame and Canvas orders ship in 3 to 5 business days. We send the finished frame by Fedex Ground delivery or freight service depending on the size.

Print Only orders ship in 2-5 business days via USPS or Fedex Ground delivery.

Can you cancel my order?
Possibly, if our printer has not yet printed your order we may be able to cancel. Please contact us at info@cozamia.com to see if your order is eligible for cancellation.

Tracking Number

A tracking number will be sent by email once your order is shipped.

Returns & Exchanges

All artwork is made to order - sorry, no returns or exchanges are allowed.

Damages

  • We ask that any damages be reported within 48 hours of receiving the item so that a claim can be made through the carrier.
  • Please save all packaging and email us right away.
  • We will arrange replacement or return of the damaged item.
  • Please note, we will request photos of the damage via email in order to proceed with sending a replacement.

Commissioned Artwork

Sorry, I cannot offer commissions at this time.

WHAT IS 'OPEN EDITION' AND 'LIMITED EDITION' PRINT?

Open edition prints have an unlimited number of copies to be sold where as limited edition will only be sold up to a certain number, once they sell out they will never be sold again.

IS THE ARTWORK SIGNED?

All limited edition artwork includes my signature as part of the artwork as well as on the Certificate of Authenticity.

WHAT IS A FINE ART PRINT?

A fine art print generally refers to a gallery quality, archival print meaning it is professionally printed using archival inks and papers designed to last a lifetime with proper care. Fine art prints sold through my shop are heavyweight and beautifully textured (similar to watercolour paper), this is the same type of paper often used for originals.