Returns & Exchanges
Due to the delicate nature of fine art prints and that they are made to order, returns or exchanges are not allowed. Please be aware, this policy is firm.

If you are trying to match art colours closely to a specific scheme or are unsure if the art will work in your space for any reason, please get in touch before buying. It's worth having a look at the art on other devices or desktops to see if any variance in colour might be a concern.

If you would like a better idea of how the art will look in your home, please get in touch to request a photo mock-up, you may also send photos of any decor you are looking to coordinate.

Shipping Times
Please allow 2 - 4 weeks for your art print to be delivered, this includes production time which can take 3-7 business days. 
A tracking number will be sent once the order has been shipped.
Orders are shipped via USPS or Fedex Ground delivery.

Please note, your delivery may be left at your door or mailbox if no one is available at your residence to receive it. If you would like signed shipping instead please get in touch at info@cozamia.com.

Shipping Locations
Shipping is currently available within USA only (48 contiguous states). 
Please sign-up to be notified when international shipping becomes available.

Packaging
Art prints are shipped rolled, smaller sizes may be flat packed. Please use care when unrolling and handling your art print. The print will flatten by weighing the corners down on a clean, flat surface.

Damages
Although rare, damages during transit can occur. Please inspect your order upon delivery and notify us of any damages within 24 hours. Please take a photo of the damaged print as well as the packaging and get in touch. Make sure to keep all of the packaging materials.

Stolen/Missing Deliveries
If a tracking number states that a package has been delivered, I have to assume that this is true. Please be sure to check if your package was accidentally delivered to a neighbor, you may also want to check with your local post or Fedex office.
Unfortunately, in the case of theft, a replacement order cannot be sent. I apologize if a theft took place and sincerely hope that the package turns up.